Privacy Policy

Effective Date: 9/30/25

Glitteratti Salon (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, book an appointment, or communicate with us.
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1. Information We Collect

We may collect the following types of personal information:

• Contact details: name, phone number, email address.
• Booking information: services scheduled, appointment preferences.
• Payment information: processed securely by our booking/payment providers (we do not store payment card details).
• Technical data: IP address, browser type, device information, and site usage (collected via cookies and analytics tools).
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2. How We Collect Information

• Website forms & bookings: When you book through Fresha or submit forms on our site.
• Communications: When you opt in to receive text messages, emails, or calls via GoHighLevel.
• Analytics & tracking: Through Google Tag Manager, Google Analytics 4, and Microsoft Clarity. These help us understand how visitors use our website.
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3. How We Use Your Information

We use your information to:

• Provide and manage salon services and appointments.
• Send you appointment confirmations, reminders, and updates.
• Respond to your questions and customer service requests.
• Send promotional offers and marketing (only if you opt in).
• Analyze website performance and improve user experience.
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4. SMS Communications

By providing your phone number, you consent to receive SMS messages from Glitteratti Salon.

• Message frequency: Appointment reminders, confirmations, and occasional promotions.
• Opt-out: You may reply STOP at any time to unsubscribe.
• Help: Reply HELP for assistance.
• Message and data rates may apply.
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5. Sharing of Information

We do not sell your personal data. We may share information only with trusted service providers who assist us in running our business:

• Fresha (for booking and payments).
• GoHighLevel (for communications and marketing).
• Google Analytics / Google Tag Manager (for analytics and website performance).
• Microsoft Clarity (for session insights).

These providers are bound by data protection agreements and may not use your information for their own purposes.
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6. Cookies & Tracking

Our site uses cookies, pixels, and tracking technologies to:

• Measure website traffic and performance.
• Personalize content and improve our services.
  You can adjust your cookie settings through your browser at any time.

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7. Microsoft Clarity

We use Microsoft Clarity to improve our website and advertising by collecting behavioral metrics, heatmaps, and session replays of your activity on our site. This data, collected via cookies and other tracking technologies, helps us optimize the user experience, prevent fraud, and understand user engagement with our products and services. For more information on how Microsoft collects and uses your data, please visit the Microsoft Privacy Statement.

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8. Data Security

We use industry-standard security measures to protect your information. While no system is 100% secure, we take all reasonable steps to keep your data safe.
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9. Your Rights

You may:

• Request access to the personal data we hold about you.
• Request corrections or deletion of your data.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details below.
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10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Glitteratti Salon
📍 761 South Nova Road, Ormond Beach, FL, 32174
📞 +1 (386) 308-2964
📧 glitterattisalon@gmail.com

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